Coronavirus (COVID-19) FAQs

Coronavirus information for Everyone

If you have questions about Coronavirus (COVID-19), please see the Q&A sections, below. Subject to change; last updated March 20, 2020.

Information for:
- Students & Parents
- Faculty
- Staff

We are committed to providing updates on the latest developments and how they impact our people and our workplace. We will share answers to more of your questions in the coming days.



Residence Life

Q: When are various buildings open, such as the Library?
A: Specific hours for all buildings are modified for the upcoming weeks. View our website page for details.

Q: What are the details for 2020 Fall Move in? What about new students?

A: New and returning students will sign up for a specific move-in time in order to promote physical distancing and ensure the safety of students, their families, and university staff. Everyone will be required to wear a face mask, and students are limited to bringing two additional people to help them move in.

New Students

New students (first-year and transfers) will move in on Friday, August 21 or Saturday, August 22. New students may also participate in local drop off nights from 6-8 pm on Monday, August 17 or Wednesday, August 19. For more information on move-in 2020, please click here.


Q: What are the Housing Health & Safety Protocols?

A: Housing Health & Safety Protocols

In order to promote a safe and healthy living environment, Augustana will implement the following health and safety protocols in residential spaces:

  • Mask use required when outside of your own room (i.e. hallways or another person’s room)
  • Daily sanitizing of bathrooms and common areas by university staff
  • Sanitizer available in bathrooms and common areas; students should sanitize surfaces when they are done using them
  • Housing Contract Addendum

Please contact Campus Life ( with any housing-related questions.


Q: May I use the Elmen Center?

A: Yes. The Elmen Center is open to:

  • Augustana students with active ID cards
  • Those students who have applied and been approved to live on campus during this time of modified campus operations are allowed access and cannot bring friends or others with them.
  • Faculty, Administrators and Staff are welcome to use the Elmen Center during posted hours of operation. Access will be via your ID card and is for the employee only (no family members or guests).


Effective Monday, July 6th, 2020, the Elmen Center hours are:

Monday - Thursday: 8:00am - 8:30pm

Friday: 9:00am - 5:00pm 

Sat. & Sun.: Closed 


Q: Will there still be individual campus visits for prospective students?
A: Yes! Prospective students are encouraged to visit campus. Currently, individual campus visits are welcomed by appointment only. To shedule your campus visit today, please visit our admissions page here.

Augustana is also hosting a number of group visits, including:

Saturday, September 19, 2020 - Sneak Peek

Monday, October 12, 2020 - Explore Augustana
Thursday, October 15, 2020 - Explore Augustana
Friday, October 16, 2020 - Explore Augustana
Friday, November 6, 2020 - Explore Augustana

Please note our special instructions due to Covid-19:
When you arrive, please call 605-274-5516 so we can meet you in the lobby area of our building to welcome you. Wearing a mask is required in some buildings on campus. Please bring your own mask from home for your campus tour, if possible. We will have a small supply of disposable masks as well. All in-person meetings with staff and faculty will be held in spaces conducive to social distancing. 


Q: How should we engage with students who are on campus and/or in Sioux Falls?

A: Out of an abundance of caution for the health and safety of our students, staff, and faculty, we recommend that faculty and students not meet in person either in small groups or one-to-one.

Even though students may be available because they are living on campus or in the Sioux Falls community, we strongly encourage you to schedule virtual meetings via phone, FaceTime, Facebook Live, Google Hangouts, Zoom, or whatever technological means best suit your needs.

This type of blanket policy is intended to ensure fairness and consistency for the entire AU community while also supporting the broader efforts of those charged with leading the response to the virus. Further, these guidelines provide faculty the protected time and space required to modify their courses and thus meet the needs of all of our students in the coming weeks.


Q: To what extent is the academic calendar changing?
A: Augustana University is committed to providing an in-person learning experience for students during the fall of 2020 This experience, called The Viking Flex Plan, will incorporate both face-to-face learning as well as an integrated virtual learning component in many classes. The Viking Flex Plan is being implemented for the health and safety of all of our students, staff and faculty, as well as to create the best possible curricular and co-curricular experience on campus.  

Below are the key dates and information regarding the Viking Flex Plan:

- First day of class: Wednesday, August 26
- No fall break
- Last day of in-person instruction: Friday, November 20
- Online instruction/project period: November 23-24; Nov. 30-December 4
- Thanksgiving Break "as is:" November 25-29
- Last day of instruction for the semester: Friday, December 4
- Planning for students to return to campus for the regular start of J-term on January 5; Spring semester dates unchanged

For a full look at the 2020 Viking Flex Plan, please click here.

Student Success Center

Q: Is the Student Success Center still available? What about during the Fall?
A: Yes! The Student Success Center (SSC) is a central place for career and academic success — your portal to educational and vocational engagement. We encourage all students to connect virtually with us today! Click here to schedule an appointment via Zoom. For more information, please send your questions to or give us a call at 605.274.4127. As always, you can follow the Success Center for routine study tips (Facebook | Twitter). 
Q: How can I engage academically in the new modified environment? 
A: With the all-new Viking Flex Plan, student will experience innovative engagement this fall. Augustana University is committed to providing an in-person learning experience for students this fall. The Viking Flex Plan is being implemented for the health and safety of all of our students, staff and faculty, as well as to create the best possible curricular and co-curricular experience on campus.  The plan includes the ability for students to live in campus housing, with a number of health and safety protocols implemented across campus, including frequent cleaning, physical distancing, air quality controls, and mask recommendations or requirements in specific spaces. Viking Flex provides for flexibility, ongoing analysis, and is subject to adjustments due to the dynamic nature of pandemic and in order to keep our community safe. And, like always, Augustana knows you will excel. We admit the brightest and best students. You have learned in challenging academic environments before. You will do so again. As you return from break and resume your studies in a new modified environment, we are with you and cheering for you every step of the way. Start with some of the suggestions below. 
  • Identify how you can find success in all your classes. How will you communicate with your instructors and classmates? What are your instructor’s expectations regarding course communication? Check your Augustana email daily. Where can you find course information or how do you access it (lecture recordings, real-time sessions, etc.)? How will you complete and submit learning activities (e.g., assignments, quizzes), and how will you receive feedback and/or be assessed? 
  • Engage in self-directed reflection about your learning. Take the time you need to study and learn strategies that work best for you. Check your understanding: What did I learn this week? How do I know what I learned? How can I apply what I learned this week? Is something I learned still confusing or unclear? Use study techniques that provide immediate feedback on your retention of information. For example, quiz yourself or explain it aloud in your own words.
  • Engage with your classmates and virtual colleagues. Online discussions can grow quickly so check back regularly. Read prompts carefully and be concise in your response. The best replies will provide examples, pose clarifying questions, describe possible implications, suggest alternative perspectives or include a discussion for the group to consider.
  • Create a schedule and stick to it. A routine maintains your motivation and provides structure. Work on your classes during the same scheduled times each week. Include time for breaks, exercise, and self-care. Give yourself plenty of time to complete tasks, remembering that we often under-estimate the time we need. Organize due dates on a Google calendar or set alerts on your mobile device. Turn off other electronic notifications that may distract you. Create study spaces conducive to concentration (i.e., not your bed). Centralize due dates and details of assignments in all your courses.  
  • Read and listen effectively. Try the Cornell Note-Taking Method. Reading is also more important now. Use a reading strategy called SQ3R.
  • Form virtual study groups. Arrange weekly study sessions with classmates just like you would if you were on campus. Compare notes, explain constructs to each other in your own words, and create sample test questions to assess the quality of your learning. If you want to meet with others but don't have a group formed yet, simply ask your professor to make an announcement to the class. 
  • Stay in contact with your professors. They can help you understand course expectations, clarify assignment objectives, deepen your engagement, and provide valuable feedback about your current academic engagement. Your professors care about you and want you to succeed.
Q: I would like to meet with a tutor. What is my next step?
A: Free individual tutoring is available virtually five days a week. Augustana students --- many of whom have taken online classes --- are eager to help you. Learn more and schedule your appointment today!  If you need assistance or have questions, please contact  
Q: How can I continue to use or arrange accommodations for my newly modified courses?
A: Augustana is committed to creating inclusive, accessible, and supportive learning environments. If you already had an accommodation plan before spring break, simply contact Susan Bies to discuss possible revisions. She is eager to understand your needs. Students who have never used academic accommodations may also contact Susan to explore resources that exist. Learn more about accessibility services.
Q: My internship ended or my summer job fell through due to COVID-19. What do I do now?
A: We are very sorry this occurred. The Success Center and your faculty internship coordinator are here to help you locate a meaningful alternative. You do not need to navigate the rapidly changing landscape alone. We are in this together. Make an appointment with your Career & Academic Planning Specialist by visiting our About Us page for immediate, tailored assistance.


Q: Will Fall sports still be played?
A:  the Northern Sun Intercollegiate Conference Board of Directors unanimously supported a delay to the start of NSIC fall athletic competition. For the sports of football and men’s & women’s cross country, the first permissible practice will be Wednesday, September 2 with the first date of competition scheduled for Saturday, September 26. For volleyball and soccer, the first permissible practice will be Tuesday, September 8 with the first date of competition scheduled for Friday, October 2. On Wednesday, Aug. 5, the Division II Presidents Council decided due to the operational, logistical and financial challenges presented by the COVID-19 pandemic, Division II’s seven 2020 fall championships are canceled.


Q: Is the Athletics Auction going on as planned?
A: On Friday, March 13, the athletics department announced the annual auction will be postponed to a later date. We will continue to keep you updated as we look for a date to reschedule. If you have purchased a ticket/table for the event, your tickets will automatically be transferred to the rescheduled date.


Q: Will student-athletes be allowed to use the athletics facilities?

A: Please visit Augustana Athletics ( for the lastest updates on student-athlete facility access.


Q: How is the NCAA handling eligibility and other student-athlete well-being issues?

A: Visit the NCAA Division II website for details on actions approved by the NCAA as well as a Q&A guide.

Events & Tours

Q: How do I know if my event on campus has been canceled?
A: The Augustana Student Association (ASA) Campus Calendar is your one-stop place to stay up to date with which events are going on in the Augustana Community. The calendar includes all academic and college events. In addition, sixty-eight student organizations update the calendar by adding in event and meeting times. Click here to visit the 2020 campus calendar. 


The health and safety of our students, staff, and administration remain our top priority. Augustana continues to follow the guidelines of national and international health organizations, and is working with state and local health officials to create policies, establish health and safety protocols, provide ongoing health education, and to provide additional resources for students, faculty and staff. Although subject to change given the dynamic nature of the pandemic and frequently-updated health organization recommendations, the following have now been established in an effort to reduce risks associated with COVID-19. Please visit us here for more information on our health & safety protocols. 

Viking Health and Safety Pledge

It will take every member of our community to keep us safe this fall. If you haven’t yet done so, please log into to review and sign the Viking Health and Safety Pledge.

For the most up to date health and safety Q&As please see the Viking Flex Plan page

Campus Learning Center (Augustana’s Daycare)

Q: Is the Augustana University Campus Learning Center (CLC) still open?
A: Yes. The Campus Learning Center is open 7:30 a.m. - 5:30 p.m., Monday-Friday. For more information on the CLC, please click here


Q:  Are you still processing transcripts?
A: Yes. Current undergraduate students with an Augustana login/password and students enrolled in Augustana Graduate Programs can request an official electronic copy of your transcript without submitting a Transcript Request Form. For more information, or to request a transcript, please visit us here.