Before filing a complaint with the South Dakota Board of Regents (SDBOR), please file through Augustana University's internal complaint process. Students who are unable to find satisfaction with Augustana's internal complaint process may file a complaint below.
Complaint Procedures for Students Living Outside South Dakota in SARA Member States
The complaint procedures for SD-SARA can be found in Section C.3 of SDBOR SARA Policy 1:29. The State Portal Entity Contact will verify that all complaints have been received and processed by the institution and will not consider complaints that have not gone through the institutional complaint process. Complainants who processed their complaints through institutional complaint procedures but remain dissatisfied with the outcome of the institutional process may request that the State Portal Entity Contact review the institutional resolution of the complaint.
Complaints to the State Portal Entity Contact must specify:
- The basis for believing that the institutional action is inconsistent with the accreditation or SARA requirements,
- The harm caused to the complainant by virtue of the inconsistency, and
- The corrective action that the complainant seeks.
- If the complainant alleges that institutional documents were misleading, the request should contain the portions of the catalog, letters or email exchanged between the complainant and the institution, and should identify with specificity statements that the complainant found to be misleading and what the complainant understood the statements to mean.
SARA Complaint Resolution Form
SARA Complaint Procedures Flow Chart
Contact Information for Students Residing in States Other Than South Dakota who Have Complaints Relating Specifically to Distance Learning or Correspondence Education
Pursuant to the United States Department of Education's Program Integrity Rule, Augustana University is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning or correspondence education within that state. Students residing in other states while enrolled in a course offered by the Augustana University are encouraged to utilize Augustana's complaint or review policies and procedures prior to filing a complaint with a state agency or agencies. However, if the complaint is not resolved through these processes, a student may use the following list to identify the office(s) in the state in which the student resides to which the complaint against any public/private institution in South Dakota may be filed.
California: Complaints involving out-of-state institutions may be filed with:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Students can file complaints online or call toll-free 833.942.1120.
For all other states, use the State Authorization Reciprocity Agreement (SARA) provisions stated above for ensuring a timely response to your complaint. If a student is not able to contact the appropriate agency in their state of residence, please contact:
The Offices of the South Dakota Board of Regents
306 East Capitol Ave, Suite 200
Pierre, SD 57501
Phone | 605.773.3455
Email | info@sdbor.edu