Conflicts should, whenever possible, be resolved between the coordinator and the student. If the student feels unable to approach their coordinator, the grievance may be taken to the Program Administrator in the Financial Aid Office.
If the student is dissatisfied with the coordinator’s response, the student may take the grievance to the Program Administrator in the Financial Aid Office. The Program Administrator will require the student to identify the problem in detail and will contact the coordinator for a written response. On the basis of this information and any other information that the Program Administrator deems pertinent, the Program Administrator will render a decision. This decision will be given to the student in writing and a written copy of the decision and its basis will be kept by the Program Administrator and shared with the coordinator.
If the student or the coordinator is dissatisfied with the decision regarding the grievance rendered by the Program Administrator, either may appeal the decision to the Director of Financial Aid. The appeal should be in writing and must indicate why an appeal should be heard. The Program Administrator will provide the Director with a written record of the grievance procedure at that time. The grievance shall be reviewed and the appeal considered. The decision made by the Director of Financial Aid shall be final.
Termination Procedures
The Program Administrator will terminate a student employee only after careful consideration of all factors involved. Reasons for termination of student employment typically fall under two categories:
1. The student has earned their total student employment award, or
2. The student has demonstrated unsatisfactory performance.
Earned Total Reward
Each department coordinator will be notified biweekly of the amount each student in their department has earned during that pay period and the percent of the initial award remaining. The Financial Aid Office also monitors the biweekly report and will send notification to any student and the student’s department coordinator when the student is nearing the end of their student employment award. The department coordinator is responsible for adjusting the student's work schedule to prevent the student from working more hours than they are eligible to earn. At the time the student earns their total award, the Financial Aid Office will notify the student. The coordinator of the student's termination and the department coordinator will no longer receive time sheets for that student.
Unsatisfactory Performance
The coordinator should make very clear to each of their student employees exactly what is expected of them regarding work performance, responsibility, and other departmental policies. A written job description for each position must be on file in the Financial Aid Office and a copy provided to the student. A copy of the departmental policies should also be made available to each student at the beginning of employment.
If a coordinator becomes aware of a student demonstrating unsatisfactory performance, the coordinator should take the following steps.
Step One: At the onset of a problem, the coordinator should discuss the situation with the student and establish specific criteria on which the student should improve. This initial conversation should be documented by the coordinator. At this time, the coordinator should schedule a follow-up visit with the student to assess the improvement in work performance.
Step Two: If no improvement is shown, a written warning will be given to the student with a copy sent to the Program Administrator in the Financial Aid Office. This written warning should indicate a time frame and the specific actions the student must take to comply with the required improvements.
Step Three: If there is no improvement after the indicated time frame or if the student takes no action to comply, the coordinator will recommend to the Program Administrator that the student be dismissed from the position. Once a student has been dismissed due to unsatisfactory performance, the student will not be placed in another department for the current year. The termination will be documented in the student’s file.
In order to be assigned to a department as a student employee for a subsequent award year, the student is required to provide the Program Administrator with written justification as to why they would like to resume working as a student employee and what they have learned as a result of the termination. Upon approval of the written petition, the Program Administrator will work with the student to identify an open position on campus.
No-Shows
A student forfeits their employment if three shifts are missed without prior approval from the coordinator and/or no communication from the student. Coordinators will keep copies of their attempted communication with the student. The student may not reinstate student employment for that award year and must make arrangements with the Program Administrator to receive student employment for any subsequent years.
Grounds for Immediate Termination
There are certain instances in which the termination procedures may not be followed and a student is immediately terminated. These instances include but are not limited to: falsifying time sheets, alcohol/drug use while working, assault, and theft or vandalism of campus property.
Sexual Harassment Policy
In order to maintain a positive, discrimination-free educational and work environment, Augustana University declares that sexual harassment in the workplace or the educational environment is unacceptable and therefore prohibited. The Student Employment Program follows the Sexual Harassment Policy as defined in the Student Handbook.